Support, Messages & Staying Oriented
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You Are Not Alone Here
The village has stewards — people who keep things running, answer questions, and help when something feels stuck. They are not customer support. They are neighbors who know the systems well.
Announcements
Village-wide announcements appear in your Nextcloud notification area. Important updates may also arrive by email. These are rare and intentional — we do not send noise.
Notifications
You will receive notifications when:
- Someone shares a file with you
- A project you are part of has an update
- Your storage is getting full
- A class has new material
Messaging Etiquette
Messages in the village are calm. There is no expectation of instant replies. If someone messages you, respond when you can. If you message a steward, expect a reply within a day — usually sooner.
When to Reach Out
Anytime. Seriously. If something is confusing, broken, or just feels off — say something. The worst thing that can happen in a village is silent frustration.
Last modified: Monday, 9 February 2026, 7:41 PM